I detailed my struggles with UPI AutoPay mandates in this previous posts. The only way I could get UPI to work again was to move from Google Pay to BHIM, NPCI’s flagship app for UPI. Now, BHIM, being a government built app is supposed to be bad, but I found it quite nice. Soon, I waste find out why BHIM sucks balls.

Custom UPI ID doesn’t work

I was surprised to see that BHIM allows you to create custom UPI IDs.

Unfortunately, it doesn’t work. Payment requests to this UPI ID do arrive at the BHIM app, but promptly fail.

If anyone tries to send me money on this ID, it simply says the ID doesn’t exist.

Cannot Pay Bills

One of the main reasons I use UPI is to pay bills. Bu for some reason, only for me, bill payments don’t work.

When I try to pay bills, the account selection dropdown is empty and doesn’t show my accounts.

I contacted BHIM customer care via the in-app support option and all they do is send a generic email without reading about my issue and close the case. I tried this 8 different times, went through the same script each time.

Frustrated, I reached out to NPCI about the issue. No response.

Overall, the app is very clean and functional. Just that it doesn’t work.